Guaranteed next working day delivery*
All treatments are guaranteed fast next working day delivery in a 1 hour time slot* to all mainland UK.
*Excluding the Scottish Highlands and islands (see post codes below) where we use Royal Mail Special Delivery.
We use dpd as our preferred carrier with their industry-leading predict and follow my parcel service. You will receive a one hour delivery window via your chosen method, SMS or email at approximately 8am, on the day of delivery. This allows you to track the progress of your treatment on a map, counting down to a 15 minute window.
If for any reason this is not convenient, you will be offered other options:
Leave with a neighbour or change the day.
New - Pickup Stores -choose from our 2,500+ Pickup Store locations. To find a store convenient for you click Pickup. (This service has been suspended during the Coronavirus pandemic).
On the day you place your order you will receive a confirmation message, by your chosen method of communication, from us. Dpd will contact you by email and if you have provided a telephone number, you will also receive an SMS with your consignment number. Furthermore, dpd will give you a range of delivery options including the option to divert your parcel to the nearest dpd PickupStore. This could be close to home, or work or on your journey and many of the stores have extended opening times. To find a store convenient for you click Pickup. All deliveries must be signed for.
All of this excellent service is included within your price. No hidden extras at the checkout.
We deliver to all of the UK.
If your medication is returned to us, as you were not at home to receive it on the allocated number of times that DPD attempted to deliver it or you failed to collect it from a DPD pickup shop within 7 days, you will not be eligible for a refund.
This is a picture of how your order will be delivered to you, with no mention of the contents or who it's from.
For the Scottish Highlands and Islands (see post codes below), Northern Ireland, Scilly Isles and Isle of Man we use Royal Mail Special Delivery Guaranteed by 1pm the next working day.
In some of the more remote locations it may take 2 – 3 days, but the vast majority will be next day, please see list below for the full details.
Again, this is all included – no hidden extra costs.
Saturday and Sunday deliveries
For all mainland UK (except the Scottish Highlands) we offer the option at checkout for Saturday or Sunday delivery by dpd at a small premium of only £2.00.
The Scottish Highlands, Northern Island, Scilly Isles and the Isle of Man we can deliver using Royal Mail Special Delivery on a Saturday for £4.00.
AB31-38, AB41-56, FK17-21, G83, IV1-63, KW1-14, PA20-40, PH19-50.
We deliver by 5.30pm the next working day in the following postcode areas using Royal Mail Special Delivery:
HS1 Stornoway (Lewis),
HS6 N Uist,
HS8 S Uist,
HS9 Castlebay (Barra), IM1-9 Isle of Man,
IV41-51, 55-56 Skye,
PA41-78 Gigha, Islay, Jura,
KW15 Kirkwall Town,
KW16 Stromness Town only,
ZE1 Lerwick (Shetlands).
We deliver within two working days by 5.30pm to the following islands using Royal Mail Special Delivery:
We deliver within three working days by 5.30pm to the following islands using Royal Mail Special Delivery:
PH42 Eigg & Muck,
PH43-44 Rhum & Canna, TR21-25.