Delivery & Postage

Delivery and Postage

Guaranteed next working day delivery*

All treatments are guaranteed fast next working day delivery in a 1 hour time slot* to all mainland UK. If you order before 4pm Monday to Friday you will receive it the next working day.

All orders placed after 4pm on Friday will be processed and dispatched on Monday for delivery on Tuesday.

*Excluding the Scottish Highlands  and islands (see post codes below) where we use Royal Mail Special Delivery.

DPD update

We use dpd as our preferred carrier with their industry-leading predict and follow my parcel service. You will receive a one hour delivery window via your chosen method, SMS or email at approximately 8am, on the day of delivery. This allows you to track the progress of your treatment on a map, counting down to a 15 minute window.

If for any reason this is not convenient, you will be offered other options:

Leave with a neighbour, leave in a safe place, change the day or choose from 6,500+ Pickup Stores.

Pickup Stores -choose from our 6,500+ Pickup Store locations. To find a store convenient for you click Pickup

On the day you place your order you will receive a confirmation message, by your chosen method of communication, from us.

dpd will contact you by email and if you have provided a telephone number, you will also receive an SMS with your consignment number.

The option to divert  your parcel to the nearest dpd Pickup Store is very popular. This could be close to home, or work or on your journey and many of the stores have extended opening times. The Pickup Store will hold your parcel for seven days, after which time it will be taken back to the dpd depot and reconsigned to WebMed Pharmacy Ltd. 

To find a store convenient for you click Pickup.

All of this excellent service is included within your price. No hidden extras at the checkout.

We deliver to all of the UK. Our operating licence only allows us to supply prescription medication to the addresses in the UK.

If for any reason you are not in when dpd attempt to deliver, your parcel will be taken to the nearest Pickup Store for you to collect within seven days. After which time the parcel will be reconsigned to WebMed Pharmacy.

If you choose leave in a safe place you will have to check the box in the dpd options, that means you take responsibility for the safety of the parcel once it has been left by dpd. Therefore, dpd will not make any compensation if the parcel is lost or stolen after selecting leave in a safe place. 

If your medication is returned to us, as you were not at home to receive it or you failed to collect it from a DPD pickup shop within 7 days, you will not be eligible for a refund.  

This is a picture of how your order will be delivered to you, with no mention of the contents or who it's from.

DPD packaging

For the Scottish Highlands and Islands (see post codes below), Northern Ireland, Scilly Isles and Isle of Man we use Royal Mail Special Delivery Guaranteed by 1pm the next working day.

In some of the more remote locations it may take 2 – 3 days, but the vast majority will be next day, please see list below for the full details. Again, this is all included – no hidden extra costs.

Royal Mail

Saturday and Sunday deliveries

For all mainland UK (except the Scottish Highlands) we offer the option at checkout for Saturday or Sunday delivery by dpd at a small premium of only £4.00.

The Scottish Highlands, Northern Island, Scilly Isles and the Isle of Man we can deliver using Royal Mail Special Delivery on a Saturday for £5.00.


Scottish Highlands AB31-38, AB41-56, FK17-21, G83, IV1-63, KW1-14, PA20-40, PH19-50.

We deliver by 5.30pm the next working day in the following postcode areas using Royal Mail Special Delivery: Scottish Highlands AB31-38, AB41-56, FK17-21, G83, IV1-63, KW1-14, PA20-40, PH19-50. Islands HS1 Stornoway (Lewis), HS3 Harris, HS4 Scalpay, HS5 Leverburgh, HS6 N Uist, HS7 Benbecula, HS8 S Uist, HS9 Castlebay (Barra), IM1-9 Isle of Man, IV41-51, 55-56 Skye, KA27 Arran, KA28 Cumbrae, PA41-78 Gigha, Islay, Jura, Tiree, KW15 Kirkwall Town, KW16 Stromness Town only, ZE1 Lerwick (Shetlands).

We deliver within two working days by 5.30pm to the following islands using Royal Mail Special Delivery: HS2 Lewis, PA61 Colonsay, PA62-75 Mull, PA78 Coll, ZE2-3 Shetlands. We deliver within three working days by 5.30pm to the following islands using Royal Mail Special Delivery: KW15-17 Orkney, PH30 Corrour, PH41 Mallaig, PH42 Eigg & Muck, PH43-44 Rhum & Canna, TR21-25.

All our products are delivered in discreet packaging

where integrity matters


All our doctors are based in the UK to ensure you receive the best possible treatment.


We're regulated by the General Pharmaceutical Council and only supply UK sourced genuine medicines.

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