Delivery and Postage

Delivery Conditions

• We currently deliver medication only within the UK.
• Someone must be present at the delivery location to sign for medicines, but it doesn't have to be the patient named on the order.
• Signatures are needed when fridge items are delivered in temperature controlled packaging.
• Our delivery courier, DPD, can leave refrigerated packages in a designated safe place.
• Our couriers will deliver the package to the address provided with the order. If the address is incomplete or incorrect, resulting in a failed delivery, we are unable to offer a replacement or refund.
• If DPD attempt delivery to your selected address and no one is at home then they have the option to leave with a neighbour. If you have agreed a safe place in your DPD account then the driver can either do that or deliver to a neighbour.
• If a delivery attempt is made and no one is available to receive the package, we cannot offer a replacement or refund.
• If you do not collect your parcel from a pickup shop within 7 days then it will be returned to us and there will be a resend fee.
• We can arrange to resend returned items for a fee of £20 once they arrive back at our pharmacy, if it is safe to do so. Items that have expired during the return cannot be replaced.

Guaranteed next working day delivery*

All treatments are guaranteed fast next working day delivery in a 1 hour time slot* to all mainland UK. If you order before 3.30pm Monday to Friday you will receive it the next working day.

All orders placed after 3.30pm on Friday will be processed and dispatched on Monday for delivery on Tuesday.

We can deliver to all UK addresses except forwarding companies, PO boxes or ‘virtual address’ services, like Parcel Motel and addresspal.

*Excluding the Scottish Highlands and islands (see post codes below) where we use Royal Mail Special Delivery.

We use dpd as our preferred carrier with their industry-leading predict and follow my parcel service. You will receive a one hour delivery window via your chosen method, SMS or email on the day of delivery. This allows you to track the progress of your treatment on a map, counting down to a 15 minute window.

If for any reason this is not convenient, you will be offered other inflight options:

Deliver to a neighbour, leave in a safe place, change the day or choose from 9,500+ Pickup Stores.

Pickup Stores -choose from our 9,500+ Pickup Store locations. To find a store convenient for you click Pickup.

On the day you place your order you will receive a confirmation message, by your chosen method of communication, from us.

dpd will contact you by email and if you have provided a telephone number, you will also receive an SMS with your consignment number.

The option to divert your parcel to the nearest dpd Pickup Store is very popular. This could be close to home, or work or on your journey and many of the stores have extended opening times. The Pickup Store will hold your parcel for seven days, after which time it will be taken back to the dpd depot and reconsigned to WebMed Pharmacy Ltd. 

To find a store convenient for you click Pickup.

All of this excellent service is included within your price. No hidden extras at the checkout.

We deliver to all of the UK. Our operating licence only allows us to supply prescription medication to the addresses in the UK.

If for any reason you are not in when dpd attempt to deliver, your parcel will be taken to the nearest Pickup Store for you to collect within seven days. After which time the parcel will be reconsigned to WebMed Pharmacy. If you wish for the parcel to be re-sent you will need to pay an additional £20 to cover the cost of the reconsignment and reposting.

When ordering weight loss pens you will be given the option to have them delivered to a DPD pickup shop. DPD will attempt to deliver your weight loss pen, to your chosen delivery address, three times after which it will be returned to us and you will need to contact us to pay for redelivery.

If you choose leave in a safe place you will have to check the disclaimer box in the dpd options, that means you take responsibility for the safety of the parcel once it has been left by dpd. Therefore, dpd will not make any compensation if the parcel is lost or stolen after selecting leave in a safe place. 

If your medication is returned to us, as you were not at home to receive it or you failed to collect it from a DPD pickup shop within 7 days, you will not be eligible for a refund.  

 Any delivery failures must be reported to us within 48 hours .

This is a picture of how your order will be delivered to you, with no mention of the contents or who it's from.

For the Scottish Highlands and Islands (see post codes below), Northern Ireland, Scilly Isles and Isle of Man we use Royal Mail 24 hour tracked delivery.

In some of the more remote locations it may take 2 – 3 days, but the vast majority will be next day, please see list below for the full details. Again, this is all included – no hidden extra costs.

Saturday and Sunday deliveries

For all mainland UK (except the Scottish Highlands) we offer the option at checkout for Saturday or Sunday delivery by dpd at a small premium of only £4.00.

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Scottish Highlands AB31-38, AB41-56, FK17-21, G83, IV1-63, KW1-14, PA20-40, PH19-50.

We deliver the next working day in the following postcode areas using Royal Mail 24 hour tracked delivery: Scottish Highlands AB31-38, AB41-56, FK17-21, G83, IV1-63, KW1-14, PA20-40, PH19-50. Islands HS1 Stornoway (Lewis), HS3 Harris, HS4 Scalpay, HS5 Leverburgh, HS6 N Uist, HS7 Benbecula, HS8 S Uist, HS9 Castlebay (Barra), IM1-9 Isle of Man, IV41-51, 55-56 Skye, KA27 Arran, KA28 Cumbrae, PA41-78 Gigha, Islay, Jura, Tiree, KW15 Kirkwall Town, KW16 Stromness Town only, ZE1 Lerwick (Shetlands).

We deliver within two working days to the following islands using Royal Mail 24 hour tracked delivery: HS2 Lewis, PA61 Colonsay, PA62-75 Mull, PA78 Coll, ZE2-3 Shetlands. We deliver within three working days by 5.30pm to the following islands using Royal Mail Special Delivery: KW15-17 Orkney, PH30 Corrour, PH41 Mallaig, PH42 Eigg & Muck, PH43-44 Rhum & Canna, TR21-25.