Complaints and Refunds

Complaints procedure and feedback

We want you to be extremely pleased with our service at Webmed Pharmacy Ltd, but if you are unhappy with our service in any way, we would like to be informed.

Complaints will be dealt with by our Superintendent Pharmacist Margaret Hudson (General Pharmaceutical Council number 2026303).

If you have a complaint you can ring us on 0161 491 1899 and we will promptly deal with it and do our utmost to resolve it to your satisfaction.

To make a formal complaint you can contact us by email :- or by leaving a message in the “my account “ section of our website. Alternatively, you can write to us at

Webmed  Pharmacy Ltd, 
Pentland House,  Suite 4, 
Village Way,
Cheshire  SK9 2GH.

We will acknowledge all formal written complaints within 2 working days of receiving them and respond in full within 20 days.

If you are unsatisfied with our response to a formal written complaint then you can contact The General Pharmaceutical Council by telephone 0203 713 8000 or at

General Pharmaceutical Council
25 Canada Square
E14 5LQ.         

Returns policy

The pharmacy cannot use returned medicines, for reasons of safety and therefore once medicines have left the pharmacy we cannot allow their return. Unused medicines should be taken to your local pharmacy for safe disposal.

You can cancel an order for medicines up until the point your medicine is dispatched, at 4pm on the day of order. You can do this by phoning us on 0161 491 1899 or cancelling your order in the “my account” section of the website.

If an order is incomplete, you must contact us within 2 days and if an order does not arrive, you must contact us within one week. Please inform us by email at  or ring us on 0161 491 1899 and provide full details including your order number, name and contact details.

If we have sent you an incorrect item, please do not open the packaging as we need to receive it back in the same condition it was sent to you. Please email us within 2 working days of receiving your order, at  with your order number, name, contact details and information about what you expected to receive and the item that was sent incorrectly. Please send the incorrect item back to us by Royal Mail Special Delivery and we will refund your postage.

Damaged or faulty goods can be returned to us for a full refund. Please inform us by email at  of your intention to return faulty goods, your order number, the details of the damage and your postage costs. We recommend that you return faulty items by Royal Mail Special Delivery.

Orders declined by doctor 

If an order is declined by one of our doctors then you will be notified by email that there is a message in the “my account” section of the website. A full refund will be made immediately by us but if you have paid by debit card it may take a couple of days before it appears in your bank account.

It is very unusual for our doctors to decline a prescription once an order has been made as our medical questionnaires are designed to provide all the necessary information to allow the prescription to be issued. It’s only if you have provided additional relevant medical information for our doctor to consider and she then decides that the medication is unsuitable for you. There will be a full explanation in the “my account” area of the website.

Confidentiality and Data Protection

Personal and medical information is completely confidential and securely stored as required by the new General Data Protection Regulation (GDPR) which became effective on 25th May 2018 and supersedes U.K. Data Protection Act 1998.

Webmed Pharmacy Ltd has implemented appropriate technical and organisational measures in such a manner that processing will meet the requirements of GDPR and ensure the protection of the rights of the data subject. 

We are registered with the Information Commissioners Office (ICO), Registration no. ZA108924. The ICO is the regulator for data protection law in the UK and is an independent body set up to uphold and protect your information rights.

Only our doctors and authorised pharmacy staff have access to your information.

We do not send any confidential information by email or SMS without consent and any personal communication is made in the secure “My account” section of the website.

We do not share any information with third parties.

We never store your debit or credit card information.

We use cookies on our website to help us recognise your preferences and to improve the quality of our service to you.

Your satisfaction is our number one priority

where integrity matters


All our doctors are based in the UK to ensure you receive the best possible treatment.


We're regulated by the General Pharmaceutical Council and only supply UK sourced genuine medicines.

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