I can't find the buffer pot
You will find it at the top of the device, at the other end from the tip. Remove it and place it in the tray.
The buffer pot won't fit into the hole
It needs to be foil side up to fit into the hole and is a snug fit.
The lancet won't click
The lancet is designed to only work once. You may have already clicked the lancet by mistake.
Will using the lancet hurt?
Not really. It is best to take the sample from the side of the tip of your finger as there are less nerve endings there.
Does it matter which finger I take blood from?
No, the blood will be the same from whichever finger you get it from.
How does the tip fill up?
The device automatically sucks 2.5µl of blood into the tip by capillary action. You can see when the tip has filled with blood.
My test hasn't started to run
The tip of the device must be fully inserted into the buffer pot for the test to run. Make sure the tip has been pushed right to the bottom of the buffer pot. You may need to push quite hard.
When will I get my result?
You will get your test result in 15 minutes.
Why does the test have to stand up?
Because the buffer has to run up the test strip contained within the device. The test may not run properly if it is run laying down, the control line may not appear and the result will not be valid.
What happens if my test falls over?
Stand it up as soon as possible. Your test should still work. You will know that your test has run correctly by the appearance of the control line after 15 minutes.
I can't see any results
Make sure the blue wording on the test strip is facing towards you when you place the device into the cut out shape in the box.
How do I dispose of my test?
Place all components back into the box and slip into the opaque disposal bag included. Seal the bag and throw away with your normal household rubbish. Not suitable for recycling.